[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"health-study-detail:100590433":3},{"organization":4,"armGroups":7,"interventions":24,"overallOfficials":29,"centralContacts":38,"locations":44,"responsibleParty":64,"collaborators":29,"id":67,"slug":68,"hasResults":69,"nctId":70,"briefTitle":71,"officialTitle":72,"acronym":73,"eligibilityCriteria":74,"healthyVolunteers":75,"sex":76,"minAge":29,"maxAge":29,"enrollmentInfo":77,"targetDuration":29,"studyType":80,"phases":81,"briefSummary":83,"conditions":84,"keywords":87,"overallStatus":47,"whyStopped":29,"lastUpdateSubmitDate":90,"lastUpdatePostDateStruct":91,"startDateStruct":94,"completionDateStruct":96,"leadSponsor":98,"locationsCount":99},{"fullName":5,"class":6},"The Fourth Affiliated Hospital of Zhejiang University School of Medicine","OTHER",[8,13,18],{"label":9,"type":6,"description":10,"interventionNames":11},"control group 1(CARE training)","This study adopted a parallel control design and set up the CARE group as the control group 1. The nurses in this group received training on the CARE communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision.",[12],"Other: CARE communication mode",{"label":14,"type":6,"description":15,"interventionNames":16},"control group 2(AIDET training)","This study adopted a parallel control design and set up the AIDET group as the control group 2. The nurses in this group received AIDET communication mode training: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision.",[17],"Other: AIDET communication mode",{"label":19,"type":20,"description":21,"interventionNames":22},"Experimental Group (CARE &AIDET)","EXPERIMENTAL","This study adopted a parallel control design and set up the CARE\\&AIDET group as the experimental group. The nurses in this group received training on the CARE combined with AIDET communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision.",[23],"Other: CARE & AIDET communication mode",[25,30,34],{"type":6,"name":26,"description":27,"armGroupLabels":28,"otherNames":29},"CARE & AIDET communication mode","The new communication mode, which incorporates fundamental communication principles (AIDET) and service recovery strategies (CARE)",[19],null,{"type":6,"name":31,"description":32,"armGroupLabels":33,"otherNames":29},"CARE communication mode","CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services.",[9],{"type":6,"name":35,"description":36,"armGroupLabels":37,"otherNames":29},"AIDET communication mode","AIDET is a nurse-patient communication mode that contains essential communication principles. Each letter represents a step for communication: Acknowledge, Introduce, Duration, Explanation, and Thank. It describes in detail the application and characteristics of the primary language in communication, logical and procedural.",[14],[39],{"name":40,"role":41,"phone":42,"phoneExt":29,"email":43},"Bao Yan","CONTACT","+8618806792850","byzj@zju.edu.cn",[45],{"facility":46,"status":47,"city":48,"state":49,"zip":50,"country":51,"countryCode":52,"cosmosGeoPoint":53,"geoPoint":58,"contacts":59},"The fourth affiliated hospital,Zhejiang University school of medicine","RECRUITING","Yiwu","Zhejiang","14618","China","CN",{"type":54,"coordinates":55},"Point",[56,57],120.07676,29.31506,{"lat":57,"lon":56},[60],{"name":61,"role":41,"phone":62,"phoneExt":29,"email":63},"Ye Jia Yi","+86 0579-89935052","jigoulunli_zy4y@163.com",{"type":65,"investigatorFullName":40,"investigatorTitle":66,"investigatorAffiliation":5,"oldNameTitle":29,"oldOrganization":29},"SPONSOR_INVESTIGATOR","Deputy Director","100590433","research-on-the-application-of-care-combined-with-aidet-nurse-patient-communication-model-in-implementing-service-remediation-in-outpatient-clinics-100590433",false,"NCT06967350","Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics","Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory","CARE AIDET","Inclusion Criteria:\n\n* (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.\n\nExclusion Criteria:\n\n* (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.",true,"ALL",{"count":78,"type":79},75,"ESTIMATED","INTERVENTIONAL",[82],"NA","CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.",[85,86],"Communication","Service Recovery",[88,89],"CARE","AIDET","2025-05-12",{"date":92,"type":93},"2025-05-13","ACTUAL",{"date":95,"type":93},"2025-02-19",{"date":97,"type":79},"2025-12-31",{"name":40,"class":6},1]