Arrival Time Implementation
ConditionPrimary Care
Trial statusRecruiting
Trial phaseNot applicable
Trial typeInterventional
Biological sexAll
Age18+
SponsorUniversity of California, Los Angeles
About this trial
This is a prospective clinical trial evaluating how behaviorally informed message framing can improve patient on-time arrival for outpatient visits. This trial is being implemented in conjunction with UCLA Health's broader operational quality improvement (QI) efforts to enhance clinic flow and patient experience.
The main question it aims to answer is how displaying an explicit arrival time (set to 15 minutes before the scheduled appointment) affects when patients arrive for their appointments, compared to a control condition where only the appointment time is displayed and patients are encouraged to arrive 15 min before the appointment (without an explicit arrival time).
Eligibility criteria
Qualifiers
In-person outpatient appointments with clinicians at UCLA Health that fall into the study period
Appointments scheduled for the department specialties of Primary Care, Pediatrics, or Internal Medicine, Med Peds
Has an active MyChart status
Opted in to receive SMS communications from UCLA Health
Disqualifiers
Appointments at clinics that are not scheduled through the Patient Access Organization
Trial design
Treatments tested in this trial
- Behaviorally informed appointment communications
- Control appointment communications
Treatment groups
300,000 Participants
are divided into 2 treatment groupsSponsors and collaborators
Source ClinicalTrials.gov