The goal of this randomized clinical comparative effectiveness trail is to compare the effects of patient navigator models on follow-up care in Latinx and Indigenous Mexican immigrant patient populations. The main question\[s\] it aims to answer \[is/are\]:
* Participants randomized to PN-CHW compared to the PN-CS model will be more likely to follow through with follow-up care referrals * Trust will be a driving factor as to why PN-CHW will be a more effective intervention for the patient population.
Researchers will compare patients in a patient navigator community health worker (PN-CHW) intervention to those in a patient navigator clinical staff (PN-CS) intervention to see which model of linkage to care is more effective for follow-up care in the patient population.
Participants will be asked to:
* Complete a baseline survey about healthcare access * Receive calls and text messages from either a CHW or clinical staff * Complete a follow up survey
1) live in the Coachella Valley, 2) 18 or older, 3) household income less than or equal to or below 200% of federal poverty guidelines, 4) do not currently have health insurance, and 5) have access to a telephone.
Do not speak English, Spanish or Purépecha (an indigenous dialect spoken among the Purépecha of Mexico).