This study aims to evaluate patient satisfaction following a multidisciplinary "complex assessment" conducted in a Day Hospital setting at the Centre Hospitalier de Martigues. This assessment is part of routine care for patients diagnosed with cancer and scheduled to receive injectable anticancer treatment.
During this assessment, patients meet several healthcare professionals, including a pharmacist, dietitian, psychologist, social worker, and supportive care providers. The objective is to identify patient-specific needs and improve coordination of care at an early stage of the treatment pathway.
This is a prospective observational study based on an anonymous satisfaction questionnaire distributed to eligible adult patients after completion of the Day Hospital assessment. The primary objective is to assess overall patient satisfaction. Secondary objectives include evaluating satisfaction by specialty, identifying factors associated with satisfaction, and assessing the Net Promoter Score (NPS).
The results of this study are expected to help identify strengths and areas for improvement in multidisciplinary care, enhance patient-centered care, and support continuous quality improvement in oncology practice.
Adult patients (≥ 18 years old)
Patients undergoing a multidisciplinary "complex assessment" in a Day Hospital setting
Patients diagnosed with cancer and scheduled to receive injectable anticancer treatment
Ability to understand and complete the satisfaction questionnaire
Patients under 18 years of age
Patients unable to complete the questionnaire (e.g., severe cognitive impairment or major language barrier)
Patients who refuse participation
Patients with incomplete Day Hospital complex assessment