About this trial
The primary goal of this study is to find out if patients who speak with an EMS physician over the phone are less likely to refuse care compare to patients who do not speak with an EMS physician.
Eligibility criteria
This trial does not accept healthy volunteersQualifiers
None
Disqualifiers
Patients <18 years old.
Patient refuses to speak with online medical control EMS Physicians. MEDIC or patient requests to have primary care physician.
Lack of clinical capacity.
Incarcerated population.
Trial design
Parallel
Treatments tested in this trial
Physician Consultation
BehavioralEvery other month will be randomized to either Physician Consultation or Standard of Care. During the months designated for Physician Consultation, direct communication between the patient and a designated physician by phone will be implemented when a patient refuses transport in cases where the EMS clinician feels that physician consultation is warranted for further guidance. The physician will attempt to address patient concerns and provide additional medical advice.
Standard of Care
BehavioralEvery other month will be randomized to either Physician Consultation or Standard of Care. During the months designated for Standard of Care, physician intervention will not be provided. For safety reasons, if physicians or EMS MEDIC clinicians feel that speaking with the patient is important to provide additional clinical benefit, they may do so without hesitation and can override the designated intervention month.
Treatment groups
Trial outcomes
Primary outcomes
Number of Patients Transported
Number of patients who agreed to be transported by EMS
Secondary outcomes
Number of Patients Admitted to Hospital
Number of patients admitted to hospital after being transported by EMS
Number of Patients Discharged from Emergency Department
Number of patients discharged from Emergency Department after being transported by EMS
Duration of EMS Interaction
Length of time from EMS arrival to the end of the patient interaction in minutes and seconds
Number of EMS Same-Day Return
Number of times EMS is called again to attend to a patient who earlier refused transport
Sponsors and contacts
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