About this trial
This pilot study aims to assess the acceptance, feasibility, and added value of follow-up calls at the suicide helpline, Zelfmoordlijn 1813, in Flanders (Belgium). It serves as a crucial preparatory step in the development and implementation process of the callback methodology at Zelfmoordlijn 1813.
Eligibility criteria
This trial accepts healthy volunteersQualifiers
Callers
The caller is 18 years or older.
The caller speaks Dutch.
The caller calls the Zelfmoordlijn 1813 for themselves due to suicidal ideation.
Disqualifiers
The caller is younger than 18 years.
The caller does not speak Dutch.
The caller does not call the Zelfmoordlijn 1813 for themselves.
The caller is a frequent caller to the Zelfmoordlijn 1813.
Trial design
Single group
Treatments tested in this trial
Callbacks from the Zelfmoordlijn 1813
Other interventionCallers of Zelfmoordlijn 1813 are called back after their initial conversation, in which they themselves contacted the Zelfmoordlijn 1813. The callbacks focus on crisis management at the Zelfmoordlijn 1813 and are not intended as a form of formal support. During the callback calls, the specific needs of the caller are addressed, tailored to the callback profile assigned by a call responder based on the initial call. There are three different callback profiles for callers: (1) those for whom the crisis call immediately focuses on creating safety, with the callback calls further reinforcing this safety, (2) those for whom the focus is on crisis management, with follow-up aimed at developing and implementing a Safety Plan, and (3) those who experience barriers to discussing their suicidal thoughts, with the callback conversations being used to facilitate the step towards professional help or to make suicide discussable within their own network or existing support services.
Treatment groups
Trial outcomes
Primary outcomes
Experiences of callers with receiving callbacks from the Zelfmoordlijn 1813
Qualitative data will be collected through semi-structured telephone interviews with callers who participated in the callback trajectory. The interviews explore acceptance, feasibility, perceived added value and barriers related to the callback methodology.
Experiences of call responders with recruiting callers for follow-up from the Zelfmoordlijn 1813
Experiences of call responders involved in recruiting callers for the callback trajectory will be examined through focus group discussions. Data will capture perceived facilitators and challenges in the recruitment process at the end of a crisis call to Zelfmoordlijn 1813.
Experiences of callback callers with implementing the callback methodology from the Zelfmoordlijn 1813
Semi-structured interviews will explore how callback callers experienced delivering the callback methodology, including perceived feasibility, added value, barriers and implementation considerations.
Other outcomes
Socio-demographic variables of callers
Gender of callers enrolling in the study
Socio-demographic variables of callers
Age (in years) of callers enrolling in the study
Sponsors and contacts
Click on the lead sponsor to view all of their trials.