Status: Recruiting
Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
Participants needed: 75
Trial details
Biological sex: AllType: InterventionalSponsor: Bao YanUpdated: May 13, 2025Locations: 1
Eligibility criteria
(1) nurses who have worked in the clinic for more than half a year; (2) Voluntee...
(1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses wi...